BC Game UK Privacy Policy

Data We Collect

When you register and use bcgame-uk.com, we may collect the following categories of personal data:

• Identity data – full name, date of birth, username
• Contact data – email address, phone number, residential address
• Verification data – copies of government-issued ID, proof of address, selfies for identity checks
• Financial data – payment method details, transaction history, deposit and withdrawal records
• Technical data – IP address, browser type, device identifiers, operating system
• Usage data – pages visited, time spent on site, game history, betting patterns
• Communications data – records of messages sent to our support team

How & Why We Use Your Data

We process your personal data for the following purposes and under the following legal bases:

Cookies & Tracking Technologies

bcgame-uk.com uses cookies and similar technologies to enhance your experience, analyse site traffic, and support marketing activities. Cookies fall into the following categories:

• Essential cookies – required for the site to function; cannot be disabled
• Analytics cookies – help us understand how visitors use our site
• Preference cookies – remember your settings and language choices
• Marketing cookies – used to deliver relevant promotional content

You can manage your cookie preferences through our cookie consent banner or via your browser settings. Disabling non-essential cookies will not affect your ability to use the core platform.

Sharing Your Data

We do not sell your personal data. We may share your data with trusted third parties only where necessary:

• Payment processors – to facilitate deposits and withdrawals
• Identity verification providers – to fulfil our legal KYC obligations
• Regulatory authorities – where required by law or gambling regulations
• Fraud prevention agencies – to protect the security of our platform
• IT and hosting providers – who support the operation of bcgame-uk.com under strict data processing agreements

All third parties are required to handle your data securely and in accordance with UK GDPR.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. In line with UK anti-money laundering regulations, transaction records and identity documents are retained for a minimum of five years following the end of your relationship with BC Game UK. Technical and usage data may be retained for shorter periods depending on the purpose.

Your Data Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access – request a copy of the data we hold about you
• Right to rectification – ask us to correct inaccurate or incomplete data
• Right to erasure – request deletion of your data where no legal obligation requires us to retain it
• Right to restrict processing – ask us to limit how we use your data
• Right to data portability – receive your data in a structured, machine-readable format
• Right to object – object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent – where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us using the details below. We will respond within one calendar month.

Data Security

BC Game UK employs appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These measures include SSL encryption, secure server infrastructure, access controls, and regular security assessments. However, no online system can be guaranteed as completely secure, and you use bcgame-uk.com at your own risk with respect to data transmission.

Contact & Complaints

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection team via the live chat or email address available on bcgame-uk.com. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.